2k99 treats the protection of your personal information as its highest priority. This page clearly explains what data we collect, why we collect it, how it is stored, and what rights you have.
2k99 ("we", "us", "the platform") is a trusted online gaming platform in Bangladesh. We understand that you entrust us with your personal information — and maintaining that trust is our highest responsibility.
This Privacy Policy ("Policy") applies to the 2k99.app website, mobile application, and all related services. In this Policy, we clearly explain:
By creating an account or using 2k99, you agree to this policy. If you have any questions, reach us anytime at [email protected].
2k99 never sells your data. Your privacy is not part of our business model — it is one of our core values.
2k99 collects various types of data — some provided directly by you, some collected automatically.
Information you provide when registering or using the platform:
Certain information is collected automatically while you use the platform:
We never store your password in plain text. Passwords are always secured using one-way encryption (hashing).
2k99 uses collected data solely for the following purposes:
We never sell your personal data to third parties for advertising purposes or share it commercially with anyone.
To keep your data secure, 2k99 applies the highest technical standards in the industry:
2k99 does not retain any data longer than necessary:
2k99 servers operate in secure data centers with physical security, access controls, and 24/7 monitoring.
2k99 never sells your data. However, in limited circumstances, certain information may be shared with specific third parties:
Whenever data is shared with third parties, they are contractually bound to uphold privacy standards equivalent to this policy.
2k99 uses cookies to enhance your experience. Cookies are small text files stored in your browser or on your device.
You can manage cookies through your browser settings. Please note that disabling essential cookies may limit certain platform functionality.
As a 2k99 member, you have the following rights over your personal data:
To exercise these rights, send an email to [email protected]. We will aim to respond within 30 business days. Please note that in some cases, complete deletion may not be possible due to legal requirements.
You can update much of your information directly from your profile settings. For major changes, please contact support.
2k99 services are for users aged 18 and above only. We never knowingly collect data from minors.
If we become aware that a minor has registered on 2k99, we will immediately:
Parents are encouraged to use parental control software to limit access to gaming sites on your child's device. If you become aware of an underage account, please notify us at [email protected].
The 2k99 platform integrates certain third-party services — such as payment gateways and game providers. These third parties have their own privacy policies, which may differ from 2k99's.
2k99 does not control how third parties collect or use data. However, we only work with partners who uphold industry standards and follow strict data protection practices.
During payment processing, your payment details go directly to bKash, Nagad, or the relevant provider's servers — 2k99 never sees your full payment PIN or password.
2k99 may update this Privacy Policy from time to time. Updates are typically driven by:
For significant changes, you will be notified via SMS to your registered mobile number or through a platform notification. Continued use of the platform after such changes will be taken as acceptance of the updated policy.
The date of the latest update will always be shown at the top of this page.
Some of 2k99's service providers — such as game developers and KYC services — may be based outside Bangladesh, meaning your data could be transferred internationally.
Whenever such a transfer occurs, we ensure that:
To learn more about international data transfers, contact us at [email protected].
For any privacy-related questions, complaints, or rights requests, please reach us through the following:
We typically respond to privacy-related requests within 30 business days. For urgent security matters, we aim to respond within 24 hours.
2k99 will never ask for your password, full payment number, or OTP via email or chat. If you receive any such message, treat it as fraud.
A quick overview of what data is kept, for how long, and why.
| Data Type | Reason for Collection | Retention Period | Basis |
|---|---|---|---|
| Name & Contact | Account Creation & Communication | For the lifetime of the account + 5 years | Contractual |
| Payment Information | Deposits & Withdrawals | 7 Years (Legal Obligation) | Legal |
| KYC Documents | Identity Verification | 5 years after account closure | Legal |
| Gaming History | Dispute Resolution, Responsible Gaming | 3 Years | Legitimate Interest |
| Login Logs | Security Monitoring | 1 year | Legitimate Interest |
| Support Records | Service Quality Improvement | 2 Years | Consent |
| Cookies & Analytics | Platform Improvement | 90 Days | Consent |
| IP Address | Security & Fraud Prevention | 6 Months | Legitimate Interest |
As a 2k99 member, you have seven fundamental rights over your personal data.
You can request to know what information we hold about you.
You may request that incorrect or outdated information be corrected or updated.
Under certain conditions, you may request that your data be deleted.
You may request that we limit how your data is used for specific purposes.
You can request a portable copy of your data.
You may object to certain types of data processing.
You may withdraw any consent at any time.
To exercise any of your rights, contact us at [email protected].
Beyond policy commitments, 2k99 uses technology and processes to genuinely protect your data.
All data transmitted between your device and our servers is fully encrypted using TLS 1.3 — no one can intercept or read your information in transit.
All sensitive data is stored in the database with AES-256 encryption — unreadable even with direct server access.
Enabling Two-Factor Authentication (2FA) means that even if someone knows your password, they still cannot access your account.
Automated 24/7 monitoring is active to detect suspicious logins, unusual transactions, and potential attacks.
Independent security experts regularly audit 2k99's systems — identifying and resolving vulnerabilities before they can be exploited.
We collect only what is necessary. Once that need is met, the data is deleted. Less data means less risk.
Beyond 2k99's built-in protections, there are steps you can take yourself to stay secure.
Use a password of at least 12 characters. Mix uppercase and lowercase letters, numbers, and special symbols. Never reuse the same password on other platforms.
Enable Two-Factor Authentication on your 2k99 account. An OTP will be sent to your mobile at every login — so even if someone has your password, they still can't get in.
Logging in or making payments over public WiFi is risky. Use mobile data or your home network instead.
2k99 will never ask for your OTP or password by phone or chat. If anyone does, it is a scam — report it immediately at [email protected].
Change your password every 3–6 months — and immediately if you hear about a data breach anywhere you have an account.
Keep login and transaction notifications enabled. You'll be immediately alerted to any unauthorized access and can act quickly.
Whether you have questions, complaints, or want to exercise your rights — we're always here to help.
[email protected]
Response within 48 hours
By logging into the platform
Active 24/7
Security Issues
Within 24 hours
At 2k99, your privacy is protected not just in words, but through technology. We are committed to SSL encryption, transparent policies, and full clarity around your rights. Join now and enjoy world-class gaming.